Even the highest quality equipment sometimes needs repair. We provide a variety of repair services and service programs to help you protect your investment, fix your maintenance costs, and minimize unexpected, costly downtime.
Repairs by manufacturers
High accuracy measurement instrumentation should receive the highest possible quality repair work. We send the equipment to the manufacurer’s repair workshop. To ensure a smooth repair experience, you can ship to our nearest local office and we will take care of turn-around shipping and any necessary customs procedures.
Below you can download the National Instruments repair and replacement services flyer for more information.
Flexible Repair & Maintenance Services
National Instruments offers a number of options to protect your investment and avoid unplanned maintenance expenses.
1 Year of Repair Coverage Included With NI Hardware
With one year of repair coverage, NI restores your device’s functionality and performs firmware updates and factory calibration in adherence to NI specifications. The first year of repair coverage is included with all NI hardware, but it can be extended through a service program for hardware.
Extended Repair Coverage
Protect your investment and avoid unplanned maintenance expenses with extended repair coverage available through service programs for hardware. With extended repair coverage, NI extends the included one-year repair coverage to three or five years.
Improve uptime with advanced replacement available through the Premium Service Program for Hardware. With advanced replacement, NI express ships you a replacement product within one business day of your request, so you’re up and running within five working days.
Eliminate hassle with system return material authorization (RMA) available through the Premium Service Program for Hardware. With system RMA, NI accepts fully assembled systems for repair or calibration services. NI also waives the No Trouble Found (NTF) fees for any product it finds to be undamaged and working per specification.
Custom Sparing Services
For critical applications that have even higher uptime needs, NI provides custom sparing services available through a PremiumPlus Service Program agreement. NI can help manage a tiered sparing model across your installed base, including same-day shipping on regional inventory spares.