Repair Services

Even the highest quality equipment sometimes needs repair. We provide a variety of repair services and service programs to help you protect your investment, fix your maintenance costs, and minimize unexpected, costly downtime.

Repairs by manufacturers

High accuracy measurement instrumentation should receive the highest possible quality repair work. We send the equipment to the manufacurer’s repair workshop. To ensure a smooth repair experience, you can ship to our nearest local office and we will take care of turn-around shipping and any necessary customs procedures.

Below you can download the National Instruments repair and replacement services flyer for more information. 

Flexible Repair & Maintenance Services

National Instruments offers a number of options to protect your investment and avoid unplanned maintenance expenses.

1 Year of Repair Coverage Included With NI Hardware

With one year of repair coverage, NI restores your device’s functionality and performs firmware updates and factory calibration in adherence to NI specifications. The first year of repair coverage is included with all NI hardware, but it can be extended through a service program for hardware.

 

Extended Repair Coverage

Protect your investment and avoid unplanned maintenance expenses with extended repair coverage available through service programs for hardware. With extended repair coverage, NI extends the included one-year repair coverage to three or five years.

Advanced Replacement

Improve uptime with advanced replacement available through the Premium Service Program for Hardware. With advanced replacement, NI express ships you a replacement product within one business day of your request, so you’re up and running within five working days.

 

System RMA

Eliminate hassle with system return material authorization (RMA) available through the Premium Service Program for Hardware. With system RMA, NI accepts fully assembled systems for repair or calibration services. NI also waives the No Trouble Found (NTF) fees for any product it finds to be undamaged and working per specification.

 

Custom Sparing Services

For critical applications that have even higher uptime needs, NI provides custom sparing services available through a PremiumPlus Service Program agreement. NI can help manage a tiered sparing model across your installed base, including same-day shipping on regional inventory spares.

 

NI Service Program Offerings

Note: You can choose three- or five-year program durations for both Standard and Premium Service Programs. You can also customize the program duration if needed. Contact your NI sales representative to learn more about customizing your service program. (1) Non-RF products only. Standard extended repair coverage for RF products is <15 working days + standard shipping. (2) This option is available for NI PXI, CompactRIO, and CompactDAQ systems. (3) This option is not available for all NI products in all countries. Contact your local NI sales engineer for more information. (4) Expedited calibration is only available for the traceable calibration level.

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